Penzel Manor

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Anthony and Willie did such a supreme job on the living room and bathroom ceiling. They went above and beyond to keep our living space as dust free as possible. They also have the best customer service etiquette and show they care about the condition of our home at the apartment complex

Maintenance is great. The office staff always gets back to you & is helpful & transparent . We have new owners who made some changes - nice in some aspects. They turned the perfectly slanted drive way entrance into a curb so now when you enter the complex you have to be very careful or you can pop your tire. Not great for the tenants tires to be honest. Would be nice if you changed it back. Also.. they’re updating some units but not current tenants. So the pics online are not what every apartment actually looks like. So current tenants are paying the same amount for an outdated unit as new tenants who have new flooring & appliances. That feels unfair. All in all, I do like it here. It’s peaceful & safe .

I was contacted by office and they helped arrange service order for a lock service on a door. The work was completed within 24 hrs time. The maintenance man left my new key on inside of door on a door hanger. I’m very satisfied with their timely service. Thanks again!!

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Been here for a year as of April 1, My experience is great so is maintenancet thank you jazmine. 👍🏿

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I have a quick question about the pool my question is when will it open up again and can I invite people over to da pool while I have the pass?

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It was a easy process thanks to Haylie she was very helpful and guided me through the process. Thank you

Thank you to the Maintenance people. My walls look really nice with new paint. The new flooring is nice too. The lavatory works good now and thanks for replacing the lid. Have a nice day, John Blewitt Justin fixed a leaking pipe under my bathroom sink. It’s great to have better peace of mind now that it’s fixed. Thank you. Justin and Mike took time from their day to help me find an answer to my electric power outage. This was without a scheduled maintenance appointment. They found the problem and got me power. Thanks again. I was able to save food in the refrigerator that would have gone bad if I was without power much longer. John Then, the following day I requested maintenance for my oven that wasnt working. When I returned from work, the oven was working and had new range clean trays. Thanks Justin and Mike. John

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Jasmine was very helpful, friendly, and easy to communicate with during my browsing process. She helped me find the right apartment. After moving in, Garry, the exterminator, was also friendly and helpful.

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They get to maintenance issues in a timely manner

I have no words to describe the patient ,kindness of Manager Haylie to helping us with all of those pressures .They are professional thank guys. J Smith

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