"I'll be honest, I was very very upset this past week regarding the communication coming from this company. I had left voicemails, emails and phone calls that had gone unanswered for about a week. Today, I received a call from Marines I believe, after receiving my concerns. She was professional, patient and understanding of my concerns despite my frustrations. She helped clear up the miscommunication and situation and helped me resolve the problem that I had with my billing situation. Thank you so much! When we first moved in to the Villas of Boynton Beach, there was a bit of a German roach problem. I am very familiar with these roaches as I have worked with them in the past as a pest control technician. I suppose the tenant before us had lived there for a very long time and were not the cleanest. However, before we moved in they had all the cabinetry in the kitchen and bathroom replaced, new stove and fridge, as well as a new toilet and sink as well. I am not sure if this is typical, but these renovations were certainly welcomed and very important in order for me to get rid of the roaches. In an apartment complex you can really only do so much when it comes to these roaches, as they can come through the walls from other apartments. After my initial treatment I had only seen about 5 roaches in 8 months. This might sound like a lot, but as somebody who has seen a lot of infestations in the Boynton area, I can say with certainty that that was pretty dang good given that there are people to the left, right and below me who probably had roaches even worse than us. There's only so much an apartment complex can do. These roaches are so heavily reliant on humans and their sanitary conditions. We can control how our apartment is clean and sanitary, but we cannot control the apartments around us. The apartments here are a little more expensive than others in the Boynton area, but at least I know I can feel safe going out to my car in the middle of the night if I needed to. The units are beautiful are everything my boyfriend and I could've asked for for our first apartment. The neighbors are so-so, but there's only so much you can do about that. Chris, the property manager/maintenance guy is delightful. He either is a great actor, or truly loves what he does!! He's kind, funny, friendly and always waves to us whenever we see him. It was always nice having a familiar face knowing that we could feel safe around. We are going to miss him a lot!! All in all, a little hiccup with communication but they got right to correcting it when I left a review. It was right in holiday season so maybe that's why my methods of communication got lost. Either way, good experience from first-time apartment renters. Thanks for making our first apartment so special, and thank you for your quick action!!"